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Chatbot use cases: 25 real-life examples

10 Best Chatbot Use Cases in Real-Life for Each Industry

Chatbot Use Cases

©2023 All Rights Reserved Design by Powered By Conversational AI can automate your payroll processes, letting you pay employees faster and with less toll on human talent. Conversational AI can analyze data points like resumes, job postings, and company reviews, providing predictive analytics on potential candidates and helping you to find the perfect hire. So, without further ado, here are some of the best use cases for conversational AI designed to improve your employee experience.

The chatbot looks at things like past purchase data, search history, and customer demographics to give the agent the best information for helping the customer. And then, of course, because it’s using NLP, your bot can understand what customers are saying and give responses tailored to their needs. A chatbot provides an effortless way for customers to set up and manage their accounts. Have questions about entering payment information, creating an auto-payment system, or checking your balance? No worries – the chatbot is always available 24/7 so you can get swift answers without waiting in line for a human agent.

Chatbots assign customer requests to support teams

And on their website, you’ll find a chatbot that helps visitors quickly book movie tickets, view offers, and leave feedback. Once the chatbot is set up, the company can add it to their event’s webpage and/or app then let it interact with customers. Chatbots are a good way to help telecom companies deal with high volume of customer issues, triage customer needs, and provide support around the clock.

Chatbot Use Cases

Before buying products/services, today’s customers like to do research. And during their research quest, they often try to contact a business/service to learn more about a product’s price, i.e., a quote, in order to make a decision. For software companies, teaching new customers to know how to use software or tools is very important to converting new (or trial) customers to loyal customers.

Chatbot use cases for marketing

The global chatbot market is expected to reach $1.23 billion by 2025 with a compounding annual growth rate of 24.3%. With an increase in messenger platforms for business, one of the most important channels is social. As per a Business Insider report, “Consumers choose the main four social networks – Facebook, Twitter, Instagram, and LinkedIn”. Struggling to assemble a sales team that brings out the best in each team member? Read our tips on what you should consider when hiring for your call center sales team. By the end, when the chatbot asks for their email address to book a demo or send a report, the visitor who took part in the chatbot quiz is much more likely to submit their email address.

Chatbot Use Cases

With its vast developer community, Alexa is more skilled than any other chatbot. She can help you shop, listen to music, run polls, and control your house’s ambient light. For those, who decide to build a chatbot with the HelpCrunch platform, here is an example of how you can add your bot to iOS and Android Have a look, it’s easy and doesn’t require any additional programming.

In fact, nearly 46% of consumers expect bots to deliver an immediate response to their questions. Also, getting a quick answer is also the number one use case for chatbots according to customers. And it won’t harm the customer satisfaction your online store provides as our study on the current chatbot trends found that over 70% of buyers have a positive experience using chatbots.

Now, it’s up to the customer support team to guide the audience and answer any questions that come up. There are many ways to upgrade communication between your company and its customers. One effective method (both in terms of cost and results) for any business to improve their customer service game is by using chatbots. Recently, chatbots have been applied in many different aspects of business and have had many proven records of success. They can answer reactions to your Instagram stories, communicate with your Facebook followers, and chat with people interested in specific products. Chatbots generate leads for your company by engaging website visitors and encouraging them to provide you with their email addresses.

Read more about Chatbot Use Cases here.

  • And as questions come up, your chatbot can answer them in real time, helping your customer feel more confident in their purchase decision.
  • The newspaper’s lawsuit was filed in federal court in Manhattan and follows what appears to be a breakdown in talks between the newspaper and the two companies, which began in April.
  • The company’s chatbot asks the customer if they would like to participate in the survey.
  • Tess gives users the opportunity to talk to it if they are having a panic attack or put their thoughts into order before going to sleep.
  • The chatbot was created in 2016 for individuals and employees alike to navigate their ways through stress, depression, anxiety, and other psychological distresses.

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